Bookings

1. Authorisation
i. The client authorises SOHO Group, its employees, and agents to receive and transport this media/equipment/data to, from, and between their legally registered facilities.
2. Legal Rights
i. The client warrants that they are the legal owner, representative or otherwise and has legitimate rights to property and all data contained therein sent to SOHO Group.
ii. Any property unclaimed for 90 days will be disposed of unless prior arrangements made.
iii. Faulty hard drives will become the property of SOHO Group unless a specific request for return is made by the client in which case the client will be liable for a charge of up to $30 plus GST for freight and handling.
3. Limited Liability
i. SOHO Group shall not be liable for any claims regarding the physical functioning of equipment or media or the condition or existence of data on storage media supplied before, during, or after service.
ii. SOHO Group shall not be liable for any direct or indirect damages, including loss of data or loss of revenue, incidental or consequential, before, during, or after service.
4. Confidentiality
i. SOHO Group, its officers, employees, and agents agree to absolute non-disclosure of any and all information or data files supplied with, stored on, or recovered from client equipment.
5. Payment
i. Payment in full is required before return of any recovered data unless by special previous arrangement.
ii. Payment may be made by credit card or internet banking. We accept Visa and MasterCard credit cards.
iii. Debt collection fees will become the responsibility of the client if the account is not paid in full by due date.
6. Media Warranty
i. SOHO Group gives warranty only on the recovered data copied to any return media found to be “dead on arrival” within 10 days of shipment. Any additional warranty claims must be presented to the original manufacturer.
ii. SOHO Group will retain a copy of all recovered data for 14 days from date of shipment to ensure against “dead on arrival” instances.
7. Shipping
i. All shipping charges are the responsibility of the client regardless of whether the data is recovered or not.
8. Data Retention
i. SOHO Group will retain a copy of any/all recovered data for a period of 14 days unless specified by the client. Data will be securely destroyed after 14 days has elapsed.
ii. An additional copy of retained data may be requested by the client for a fee. SOHO Group will always ask for suitable identification before supplying copies of retained data.
iii. Longer-term storage of retained data may be arranged for a nominal fee.
9. Legal Obligations
i. Nothing in this agreement shall override the laws and statutes of New Zealand.